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SellLocked Review (May 2024)

Is SellLocked Legit? An Honest Review From an Industry Expert: Compare Customer Feedback, Prices, Service Pros & Cons

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By Ash Turner
As CEO of and since 2009, Ash has been a pivotal figure in the mobile tech industry. With a background in managing Brightstar’s PhoneRecycleBank, he boasts extensive experience with global carriers and MVNOs like T-Mobile and O2, and leading manufacturers such as Apple and Samsung.

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| Updated on March 11, 2024
Fact Checked By
Marlene Centeno
Marlene specializes in creating comprehensive guides for smartphones, tablets, and smartwatches from leading brands like Apple, Samsung, and Google, demonstrating a deep understanding of these technologies.

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Edited By
Kim Juanillo
Kim, an editor with a rich background in digital content management and developmental psychology, brings a unique blend of analytical and creative skills to BankMyCell. With her background in Psychology, Kim is adept at understanding complex concepts and transforming them into engaging, accessible content.

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Customer Rating


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2,000+ customer reviews

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Prices Quoted


icon review 3

Ranked 39 out of 45 stores

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Services Rating


icon review 3.5

Ranked 10 out of 45 stores

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The Bottom Line

SellLocked is a fantastic option for first-time sellers due to its user-friendly website and excellent customer service. With prompt payments and a Trustpilot rating of 5/5 from thousands of customers, it’s a reliable choice if you want to sell your phone. Their focus is on blacklisted, activation-locked, passcode locked, iCloud locked and financed conditions and they offer good prices for those devices. However, SellLocked has a limited cell phone selection, specifically catering to iPhones, iPads, and Samsung Galaxy models only. Their payment options might be limited to PayPal, Venmo, and Check. Consider these factors when deciding if SellLocked is the right choice for you.

Ash Turner

Ash Turner

Buyback & Trade-in Market Expert Since 2009

Review Policy: How We Review Buyback/Trade-in Companies

Our team has specialized in the buyback/trade-in business since 2009. We ensure our reviews are 100% independent, drawing from a blend of consumer insights and our professional experience. We utilize pricing feeds for 500+ products, aggregate and analyze customer feedback, and employ a unique scoring system to offer accurate and precise comparisons based on service quality.


User-friendly website

Excellent customer service

Prompt payments


Limited cell phone selection

Limited payment options

Short price lock duration

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Review Contents

Ash Turner

2-Minute SellLocked Review Overview

Expert Opinion: What to Expect Selling With SellLocked

Attempting to sell your old phone on eBay seems like a lot of work. After all, you’ll have to create a sales post that’s sure to capture your buyer’s attention. Turning to Facebook Marketplace means you will have to sort through suspicious profiles for your safety. Buyback stores, meanwhile, are like sure buyers who take care of logistics for you. And we’re here to help you decide whether or not selling with SellLocked is a worthwhile choice.

Ash Turner, BankMyCell’s Senior Staff Writer and Tech Enthusiast, and his team have reviewed SellLocked to determine its suitability for selling your old devices. Continue reading to learn more about SellLocked, including SellLocked trade-in reviews and their website’s features and policies.

PROS: What We Liked!

Easy-to-use website: SellLocked's website provides a clear and intuitive user experience. The homepage provides essential information about the selling process, and FAQs are easily accessible. Each step of selling a cell phone is accompanied by helpful descriptions, guiding users to choose the appropriate device options.

Convenient shipping options: SellLocked offers FREE shipping labels, ensuring that customers can send their devices without hassle or cost.

Satisfied customers: SellLocked boasts numerous positive reviews on Trustpilot, highlighting customer service and streamlined processes as its main strengths. In contrast to other buyback stores plagued by negative reviews, SellLocked has received only two low-rating comments out of thousands of reviews so far, indicating a high level of seller satisfaction on the platform.

CONS: What We Disliked!

No shipping kit: Despite the free shipping, SellLocked requires sellers to arrange their packaging materials, including boxes, padding, and tape. This additional step can be a little inconvenient, particularly for sellers who don't have access to suitable packaging materials.
Limited payment options: SellLocked only has PayPal, check, and Venmo as payment methods. This might not be a problem if you prefer these options. But it might be inconvenient for those who do not have these accounts or who find cashing in checks troublesome.
Limited devices: On SellLocked's homepage, the ``Select your device below to get started`` section only offers options for iPhone, iPad, and Samsung Galaxy devices. This is unlike other buyback stores that accept a wider range of cell phone types, providing more options for sellers.

Confused? Don't Be, We've Got a Tool For That!

Find your device & compare buyback store quotes, ratings, and services in ONE place.

SellLocked Trade-in Program Review

1. Consumer Feedback Overview

Customer Opinion: Is Selling on SellLocked Legit?

We compiled SellLocked buyback reviews from users so you’ll know what to expect from SellLocked’s service if you decide to sell your device with them.

Customer Review Rating Distribution
selllocked trustpilot review breakdown
Excellent-Average Ratings
Bad-Poor Ratings

PROS: What Customers Liked

Excellent customer service: SellLocked's customer service received positive feedback from more than 99% of its sellers. They praised the store staff's prompt responses, clear instructions, and helpful communication.

Fast payment: Sellers praised SellLocked for its fast payment processing, with numerous reports of payments received within 48 hours or even less.

Fast and easy process: Many sellers highlighted the speed and ease of selling with SellLocked. They appreciate the simplicity of entering details, receiving prompt offers, and experiencing swift payment upon device submission.

CONS: What Customers Disliked

It is important to note that reviews of SellLocked were overwhelmingly positive, and it only has two negative reviews. This section is based only on those two cases out of more than the two thousand on SellLocked’s Trustpilot reviews.

Condition dispute and slow shipping: A seller left a negative review after a disagreement with SellLocked over the quality assessment of their phone's condition. The seller had their cell phone returned to them in the end but thought the shipping process for everything took too long.
Unfavorable support encounter: A seller expressed dissatisfaction with the customer service, describing the representative as rude when they were unable to resolve her complaint. Response from SellLocked seems to show that they tried multiple ways to help the customer.

Find The Best rated Buyer For Your Device

Find your device & compare buyback store quotes, ratings, and services in ONE place.

2. SellLocked VS. Alternatives

Compare Trade-in Quotes, Ratings & Services

Discover the top-rated buyback stores in various categories as we compare SellLocked with its alternatives. By evaluating trade-in quotes, ratings, and services, we have identified which platforms excel compared to SellLocked or if there are any:

This Company

sell locked logo
icon review 5

5 out of 5 on Trustpilot

  • 99% of the customers rated the store 5 stars.
  • Fast payment – get paid within three days after the device is delivered.
  • Hassle-free and a great experience when trading in phones.
  • Excellent customer service.
  • Limited products accepted.

Best Rated

sell locked logo
icon review 5

5 out of 5 on Trustpilot

  • SellLocked is the best rated buyback company out of 45 stores.
  • They have over 2,000 positive reviews on Trustpilot, with a 5 stars rating. No other buyback store holds 5 stars.
  • They are one of the only companies to accept locked and blacklisted devices, this is their speciality.

Best Quotes

bankmycell logo
icon review 4.5

4.4 out of 5 on Trustpilot

  • Provides the highest up-front quotes.
  • Ranked #1 for services offered:
  • Pay by Direct Deposit, PayPal, Check, and many more.
  • Shipping label and returns for FREE.
  • A 30-day price lock feature.
  • Wide range of devices accepted.

3. How Does SellLocked Trade-in Work?

FAQs: Payment, Shipping, Conditions, and More

How Selling With SellLocked Works

STEP 1) Get a quote:

  • Visit SellLocked website.
  • Choose your device and select its model.
SellLocked review main website
SellLocked review device status
  • Answer Yes/No questions regarding your device’s functionality, such as “Does your device power on and boot up normally?”
  • Select your carrier (Unlocked, Verizon, AT&T, T-Mobile, Spring, Xfinity, Other).
  • Choose the storage capacity (128, 256, 512 GB).
  • Specify your device’s condition (New, Mint/Good, Poor, Cracked, LCD Damage).
SellLocked review select device size, carrier and storage

STEP 2) Register your sale: Review the offer provided.

  • If you agree with the price > Click on Accept Offer.
  • If you have more devices to sell, you can add them. Otherwise, click on Proceed.
  • Enter your contact information > Proceed to the Next Step.
SellLocked review enter customer details

STEP 3) Ship your device:

  • Select your preferred payment method > Prepare your device for shipment and securely package it. Send your device through the mail and wait for further instructions.
SellLocked review select payment method

STEP 4) Get Paid:

  • SellLocked will email you once the transaction is completed and to confirm that your payment has been sent.
SellLocked review thank you page

Service FAQs: Payment, Shipping, & Device Conditions



Direct Deposit

Check or eCheck

Store Credit

Gift Card





FREE Shipping Label

Shipping Kit Delivery

Courier Collection

FREE returns










Seller Options: What can you sell on SellLocked?

SellLocked specialise in locked devices. They accept blacklisted, activation-locked, passcode locked, iCloud locked iPhones, iPads and Galaxy Phones. As well as devices with firmware updates.

You can sell mostly Apple devices on SellLocked. However, if you have other devices not listed on their website, you can contact their customer service department to confirm whether they can be sold. SellLocked currently accepts the following devices for sale, according to their website’s front page.

Apple iPhones

Apple Watches

High-end Android Devices

Apple iPads


Payment Terms and Options: How long does SellLocked take to pay cash?

  • 3-Day Price Lock Timescale:  SellLocked’s initial offer remains locked if you ship your device within three business days of creating your transaction. Remember that your package’s time in transit does not affect the price lock.
  • 1-5 Day Payment Timescale: SellLocked typically takes 1-5 days to process payment for your sold item, although transactions are usually completed within 48 hours, as stated on their website.

After SellLocked receives your device and assesses it, how does SellLocked pay you? You will be paid promptly in cash using the following methods:

  • PayPal & Venmo: Opting for these as your payment options ensures immediate payment once your transaction is completed. Please note that transactions typically conclude within 1-5 business days, often within 48 hours, after UPS marks your package as “delivered.”
  • Check: SellLocked will send a paper check via USPS stamp mail once you opt for this payment option. You can expect to receive it within 1 to 10 business days.

Shipping: How to send your phone/gadget back to SellLocked for trade-in

  • Free Shipping Label: If you ship your smartphone using SellLocked’s prepaid UPS label, your package should get to them in 1-5 business days. Removing the device’s SIM card before sending it is unnecessary since SellLocked will remove and dispose of any SIM cards that are still inside.
  • Free Returns: If your device encounters an issue, such as not meeting the expected condition you stated, SellLocked will offer revised quotes. If you accept the revised offer, you will receive payment per the regular process. If you reject it, SellLocked will return your device at NO COST.

Working Quotes: How to get the most money selling phones to SellLocked?

New: SellLocked categorizes “new devices” into two conditions, namely Factory Sealed and Open Box.

  • Factory Sealed: The device is still factory sealed, and the box was never opened.
  • Open Box: Other devices which are no longer sealed because the owner opened the original packaging fall into this category. However, it is still brand new and in perfect condition.

Mint/Good This device is fully functional and has minimal signs of use. It’s important that all components are fully original and the battery’s health is above 80%. It can be an activation locked or locked phone.

Damaged Quotes: Can you sell SellLocked cracked, broken or faulty phones/gadgets?

  • Poor condition: This refers to a fully functional device with noticeable signs of use, such as deep scratches and excessive scratching. However, it shouldn’t have cracks, chips, LCD damage, or any non-original parts, with battery health above 80%. It can be activation locked or blacklisted iPhones with such damage.
  • Cracked: The item is fully functional but has severe scratches or cracks. The seller should describe which parts of the item are cracked or significantly scratched, whether on the front, back, or both. It can be blacklisted iPhones with bad IMEI or an old iPhone with a passcode lock with severe cracks.
  • LCD Damage: A fully working device having any type of LCD damage, such as burns, lines, spots, or front glass damage. However, the item must be free of bends or cracks in the frame and have a battery health of at least 80%.

Review Conclusion

It can be frustrating to sell your phone, especially if you’re unsure where to begin or look for interested buyers. Buyback companies are convenient alternatives when you can still get great value and money for your device. SellLocked is a reliable choice if you’re planning to sell your phone, especially if you’re a first-time seller, thanks to its user-friendly website, prompt payments, and excellent customer service. With a perfect Trustpilot rating of 5/5, it has established itself as a trustworthy platform.

It’s important to note that SellLocked has a limited device selection, primarily focusing on iPhones, iPads, and Samsung Galaxy models (including iCloud-locked iPhones). You can contact them about other devices, as stated on their website. Its payment options are also limited to PayPal, Venmo, and Check. That means if you have a cell phone other than the specified models or prefer alternative payment methods, it may be necessary to explore other options.

But if you need a place to sell your phone that offers a great experience for their clientele overall, SellLocked’s service has been vouched for by an incredibly happy customer base.

This Company

sell locked logo
icon review 5

5 out of 5 on Trustpilot

Best Rated

sell locked logo
icon review 5

5 out of 5 on Trustpilot

Best Quotes

bankmycell logo
icon review 4.5

4.4 out of 5 on Trustpilot

Confused? Don't Be, We've Got a Tool For That!

Find your device & compare buyback store quotes, ratings, and services in ONE place.