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SmartphonesPLUS Review

Is Smartphones PLUS Legit? An Honest Review From an Industry Expert: Compare Customer Feedback, Prices, Service Pros & Cons

By Ash Turner
As CEO of and since 2009, Ash has been a pivotal figure in the mobile tech industry. With a background in managing Brightstar’s PhoneRecycleBank, he boasts extensive experience with global carriers and MVNOs like T-Mobile and O2, and leading manufacturers such as Apple and Samsung.

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| Updated on May 25, 2024
Fact Checked By
Joey Bobiles
Joey is adept at creating comprehensive comparison guides and product reviews for devices from brands like Apple, Samsung, and Google. His expertise extends to thorough evaluations of smartphones, tablets, smartwatches, MVNOs, and phone plans, all while simplifying intricate technical information into easily understandable content.

Learn about our editorial process

Edited By
Kim Juanillo
Kim, an editor with a rich background in digital content management and developmental psychology, brings a unique blend of analytical and creative skills to BankMyCell. With her background in Psychology, Kim is adept at understanding complex concepts and transforming them into engaging, accessible content.

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Customer Rating


icon review 5

190+ customer reviews

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Prices Quoted


icon review 4

Ranked 24 out of 45 stores

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Services Rating


icon review 4.5

Ranked 5 out of 45 stores

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The Bottom Line

SmartphonesPLUS is an excellent choice for selling your device, whether it’s a cell phone or a tablet. They accept a wide range of devices and have a customized quote feature that sets them apart. You can use this to obtain a quote if your device isn’t listed on their website. Their website is user-friendly, making navigating and following the selling process simple.

SmartphonesPLUS provides convenient options such as pre-paid shipping labels, shipping kits, and free returns. They also accept phones in various conditions, from devices in full functionality to broken ones, as long as they are not blacklisted. Note: They do pay for devices with outstanding balances (financed/monthly plans).

When it comes to payment, you can expect payment within one day after they receive and evaluate your gadget. Take note that they do not offer direct deposits as a payment method but instead have three options: PayPal, Check, or Venmo.

Ash Turner - BankMyCell CEO

Ash Turner

Buyback & Trade-in Market Expert Since 2009

Review Policy: How We Review Buyback/Trade-in Companies

Our team has specialized in the buyback/trade-in business since 2009. We ensure our reviews are 100% independent, drawing from a blend of consumer insights and our professional experience. We utilize pricing feeds for 500+ products, aggregate and analyze customer feedback, and employ a unique scoring system to offer accurate and precise comparisons based on service quality.


Fast shipping

Easy-to-use website

Quick payment


Provides lower value than other competitors

Doesn't buy blacklisted or Google/iCloud locked devices

No direct deposit payments

Review Contents

Ash Turner

2-Minute Smartphones PLUS Review Overview

Expert Opinion: What to Expect Selling With Smartphones PLUS

Are you looking to sell your old devices, like an Android phone? You might consider selling it to a buyback store like SmartphonesPLUS. To check if they accept your specific device, you can use the search devices feature on their website. They accept fully functional gadgets or even those with water damage. There are also other stores also offer similar services.

To provide more insights, BankMyCell’s Senior Staff Writer and Tech Enthusiast, Ash Turner, tested selling on SmartphonesPLUS. He explored topics such as standard shipping procedures and how SmartphonesPLUS handles payments to help you better understand whether SmartphonesPLUS is the right buyback store for you.

PROS: What We Liked!

User-friendly website: SmartphonesPLUS' website (© 2021 Smartphones Plus, LLC) is easy to navigate, which is especially beneficial for first-time sellers or those who may not be very tech-savvy, as it allows them to easily understand how to search devices and operate the website. The selling process becomes smooth and hassle-free with a clean interface and well-organized pages.

Accepts a wide range of devices: SmartphonesPLUS accepts a wide variety of devices, providing you with the opportunity to add different types of devices to your cart for checkout and earn extra money from them.

Custom quotes: If you can't find your device on the website, you can get a personalized quote from Smartphones PLUs by providing information about the device you're selling, such as brand, storage size, and carrier. Their team will respond with a quote and answer your questions.

CONS: What We Disliked!

Provides lower value: Some buyback stores offer a higher value than Smartphones PLUS.
Only accepts a few conditions: Smartphones PLUS doesn't purchase locked or blacklisted devices, which means you can only sell devices in broken to perfect condition.
Doesn't offer direct deposit options: SmartphonesPLUS does not provide direct deposit as a payment option. Therefore, having a PayPal or Venmo account is essential, as these are the preferred payment methods.

Confused? Don't Be, We've Got a Tool For That!

Find your device & compare buyback store quotes, ratings, and services in ONE place.

Smartphones PLUS Trade-in Program Review

1. Consumer Feedback Overview

Customer Opinion: Is Selling on Smartphones PLUS Legit?

We have assessed the performance of SmartphonesPLUS as a buyback store by examining user reviews. By analyzing feedback from previous sellers, we can gain insights into the reputation of the store. SmartphonesPLUS has received positive ratings on reputable review sites, with a score of 4.4/5 on Trustpilot and 3.22/5 on the Better Business Bureau.

Customer Review Rating Distribution
gizmogo trustpilot review breakdown
Excellent-Average Ratings
Bad-Poor Ratings

PROS: What Customers Liked

Fast shipping: Sellers liked Smartphones PLUS for shipping the devices fast and that shipping is always free.

Easy to use website: Many sellers appreciated Smartphones PLUS for having a website that's easy to follow, so they sold their devices without a hassle.

Quick payment: Sellers praised Smartphones PLUS for sending their payments faster than they expected.

CONS: What Customers Disliked

Evaluation issues: One seller experienced a decrease in the initial offer after the company received her phone in broken condition. To avoid similar issues, document your phone's condition with photos or videos and report everything carefully to get an accurate initial offer.
Customer service: A customer mentioned their dissatisfaction with the customer service provided by SmartphonesPLUS, noting that they experienced a lack of response from the company to resolve their issue.
Issues with shipping during transit: One customer shared their experience of the packaging being damaged during transit, claiming that they encountered some challenges while trying to resolve the issue with the shipping company.

Find The Best rated Buyer For Your Device

Find your device & compare buyback store quotes, ratings, and services in ONE place.

2. Smartphones PLUS VS. Alternatives

Compare Trade-in Quotes, Ratings & Services

We are here to assist you in finding the best buyback store that suits your device, your expected price point, and more. SmartphonesPLUS is a fantastic option for selling cell phones, tablets, and other devices. However, if you’re curious about other alternatives, we have compiled a list of stores for you to compare with SmartphonesPLUS. You can assess them based on prices, customer ratings, and features to make an informed decision.

This Company

smartphone plus logo
icon review 5

4.8 out of 5 on Trustpilot

  • Brilliant customer feedback, 91% leaving a 5 star review.
  • Fast payment, usually within 1 day of inspection.
  • Top tier price lock-in timescale (above average).
  • 3 payment options – Paypal, Check, Venmo.
  • Lower prices offered than other competitors.

Best Rated

sell locked logo
icon review 5

5 out of 5 on Trustpilot

  • 99% of the customers rated the store 5 stars.
  • Fast payment – get paid within three days after the device is delivered.
  • Hassle-free and a great experience when trading in phones.
  • Excellent customer service.
  • Limited products accepted.

Best Quotes

bankmycell logo
icon review 4.5

4.4 out of 5 on Trustpilot

  • Provides the highest up-front quotes.
  • Ranked #1 for services offered:
  • Pay by Direct Deposit, PayPal, Check, and many more.
  • Shipping label and returns for FREE.
  • A 30-day price lock feature.
  • Wide range of devices accepted.

3. How Does Smartphones PLUS Trade-in Work?

FAQs: Payment, Shipping, Conditions, and More

How Selling With Smartphones PLUS Works

1. Get a quote:

first step when selling on smartphones plus
  • On their website, you can search devices on the search bar or simply select your device on the site’s home page.
  • Provide the necessary details for your device, including the following:
  1. Carrier: T-Mobile, AT&T, Verizon, etc.
  2. Storage size: 128 GB, 256 GB, 1TB, etc.
  3. Condition: Flawless, Good, Fair, Broken, No Power.
  • Click Get Paid.
  • You will then be directed to your cart, where you can verify the cart totals.
  1. If you have additional devices to add, click on Continue Selling.
  2. If your shopping cart is ready, click on Proceed to Checkout.
second step when selling on smartphones plus

2. Register your sale:

  • Enter your mailing information, including your preferred payment method, name, address, and other required details.
  • Read and agree with the site’s terms and conditions and privacy policy > Click Place order.
third step when selling on smartphones plus

3. Ship your device:

  • Once you register your sale, you will be redirected to a page with your order number and detailed instructions on preparing, packaging, and shipping your device.
  • Print your shipping label.
  • Download your printable invoice.
last step when selling on smartphones plus

4. Get paid: After dropping off your package at your local USPS or scheduling a pickup, note that your offer will remain valid for 30 days from the order date. You can expect to receive payment once the package arrives at their facility.

Service FAQs: Payment, Shipping, & Device Conditions



Check or eCheck

Direct Deposit

Gift Card

Store Credit





FREE Shipping Label

Shipping Kit Delivery

Courier Collection

FREE Returns










Seller Options: What can you sell on Smartphones PLUS?

From cell phones to tablets, you can sell a wide range of electronic devices on Smartphones PLUS.


Android phones


Android tablets

Apple Watch



Apple TV


Smart Speakers

Games Consoles



Go Pros

Payment Terms: How long does Smartphones PLUS take to pay?

  • 1-Day Payment Timescale: Once your package arrives at the SmartphonesPLUS facility and the evaluation process is completed, you can expect to receive your payment within one day.
  • 30-Day Price Lock Timescale: Smartphones PLUS offers the convenience of an instant price quote that you can lock in for up to 30 days. This means you can hold onto your quote (no revised offer) for a month without the price decreasing.

Payment Options: How does Smartphones PLUS pay you & do they pay cash?

SmartphonesPLUS pay with cash using the following methods:

  • Check
  • PayPal
  • Venmo

Shipping: How to send your phone/gadget back to Smartphones PLUS for trade-in

  • Prepaid Shipping Label:When selling a device, Smartphones PLUS provides a shipping label so you can ship it for free. You can print your shipping label after checking out your device.
  • Shipping Pack: The buyback store will send you a box that you can use to ship your device. Make sure to factory reset your device before sending it, which can be done through its Factory Settings.
  • Free Returns: If the store provides a revised offer for your device and you decide not to proceed with the sale, Smartphones PLUS will return your device at no cost.

Working Quotes: How to get the most money selling phones to Smartphones PLUS?

Smartphones PLUS accepts fully functional devices with minor scratches or marks as long as there are no cracks or chips. Additionally, the battery health should be above 86%. The platform classifies working device conditions as follows:

  • Flawless
  • Good
  • Fair

Damaged Quotes: Can you sell cracked, broken, or faulty phones/gadgets to Smartphones PLUS?

Smartphones PLUS accepts devices with cracks, chips, or damage to the camera lens and screen. It also accepts gadgets that are rooted or have modified software.

  • Broken
  • No Power

Review Conclusion

SmartphonesPLUS has garnered high ratings from customers, instilling confidence in sellers who choose to sell their devices to them. With three payment options available, including PayPal, Check, and Venmo, and their acceptance of over 10 types of devices, SmartphonesPLUS is a straightforward and convenient choice for selling your device.

They may not always offer the top prices in the industry, but they still offer good value. The range of devices and device conditions they accept, and the easy process they provide also make for an overall good experience for sellers, especially those who want to sell multiple gadgets simultaneously.

This Company

smartphone plus logo
icon review 5

4.8 out of 5 on Trustpilot

Best Rated

sell locked logo
icon review 5

5 out of 5 on Trustpilot

Best Quotes

bankmycell logo
icon review 4.5

4.4 out of 5 on Trustpilot

Confused? Don't Be, We've Got a Tool For That!

Find your device & compare buyback store quotes, ratings, and services in ONE place.