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Buyback Surgeon Review

Is Buyback Surgeon Legit? An Honest Review From an Industry Expert: Compare Customer Feedback, Prices, Service Pros & Cons

By Ash Turner
As CEO of and since 2009, Ash has been a pivotal figure in the mobile tech industry. With a background in managing Brightstar’s PhoneRecycleBank, he boasts extensive experience with global carriers and MVNOs like T-Mobile and O2, and leading manufacturers such as Apple and Samsung.

Learn about our editorial process

| Updated on May 25, 2024
Fact Checked By
Joey Bobiles
Joey is adept at creating comprehensive comparison guides and product reviews for devices from brands like Apple, Samsung, and Google. His expertise extends to thorough evaluations of smartphones, tablets, smartwatches, MVNOs, and phone plans, all while simplifying intricate technical information into easily understandable content.

Learn about our editorial process

Edited By
Kim Juanillo
Kim, an editor with a rich background in digital content management and developmental psychology, brings a unique blend of analytical and creative skills to BankMyCell. With her background in Psychology, Kim is adept at understanding complex concepts and transforming them into engaging, accessible content.

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Customer Rating


icon review 4.5

100+ customer reviews

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Prices Quoted


icon review 4.5

Ranked 8 out of 45 stores

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Services Rating


icon review 3.5

Ranked 31 out of 45 stores

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The Bottom Line

We fully recommend Buyback Surgeon when selling your phones, tablets, Apple Watches, and Macbooks because of their great service. Aside from an easy-to-understand website that simplifies the selling process, the store also provides competitive prices for your device.

You can expect to receive your payment within one day. Additionally, if you’re still considering other options, Buyback Surgeon provides a 14-day period to lock in your offer. However, note that the business exclusively sends payments through PayPal or check. So, ensure you are okay with either one of these payment options before selling.

Ash Turner - BankMyCell CEO

Ash Turner

Buyback & Trade-in Market Expert Since 2009

Review Policy: How We Review Buyback/Trade-in Companies

Our team has specialized in the buyback/trade-in business since 2009. We ensure our reviews are 100% independent, drawing from a blend of consumer insights and our professional experience. We utilize pricing feeds for 500+ products, aggregate and analyze customer feedback, and employ a unique scoring system to offer accurate and precise comparisons based on service quality.


Quick and easy process

Excellent customer service

Fast payments


Limited payment options

Limited device selection

No shipping kit

Review Contents

Ash Turner

2-Minute Buyback Surgeon Review Overview

Expert Opinion: What to Expect Selling With Buyback Surgeon

When selling cell phones and other electronics, you might want to take great care in choosing where to sell them. After all, your device holds value, and you want to get a fair price for it. There are many things to think about when picking a buyback store that accepts gadgets, such as prices, reliability, and the convenience of the shipping process.

That’s why our Senior Staff Writer and Tech Enthusiast, Ash Turner, decided to sell a device to one of your potential options, Buyback Surgeon. He carefully examined different aspects that make a buyback store trustworthy by testing its features and learning from the experiences of previous sellers. We also conducted industry research to compare different buyback stores and their offered services.

PROS: What We Liked!

Quick and easy process: They offer a straightforward and user-friendly process, making it convenient for sellers to navigate. Their website is well-designed and includes comprehensive FAQs that clearly explain their processes and establish trust with sellers.

Excellent customer service: The store excels in customer service, ensuring sellers can easily reach out with questions or concerns. This is even reflected in the positive feedback they have received on reputable review platforms, further validating their commitment to excellent customer support.

Fast payments: They stand out with their promptness as they send a payment for your device on the next business day after receiving and evaluating it. This reliable and fast payment system demonstrates their trustworthiness and reliability, giving sellers peace of mind.

CONS: What We Disliked!

Limited payment options: They only accept checks and PayPal as payment methods, which may cause inconvenience for those without access to these options.
Limited device selection: Unfortunately, they do not accept gadgets such as smartwatches, smart speakers, and AirPods. This restriction affects sellers who wish to sell other electronics.
No shipping kit: While the store offers a free shipping label for sellers, they do not provide a shipping kit. This can be a drawback for potential sellers lacking the necessary resources to pack their devices securely.

Confused? Don't Be, We've Got a Tool For That!

Find your device & compare buyback store quotes, ratings, and services in ONE place.

Buyback Surgeon Trade-in Program Review

1. Consumer Feedback Overview

Customer Opinion: Is Selling on Buyback Surgeon Legit?

Looking to sell your old cell phone or other electronics? Buyback stores can be convenient, but finding the right store can make all the difference. You don’t want to deal with payment delays or unexpected fees that could impact your sale.

We looked at Buyback Surgeon reviews from reputable websites to assess feedback and insights from sellers with firsthand experience with them. This summary of customer reviews of Buyback Surgeon might help you determine if this online buyback store is worth considering.

Customer Review Rating Distribution
buybacksergeon trustpilot review breakdown
Excellent-Average Ratings
Bad-Poor Ratings

PROS: What Customers Liked

Customer service: Many reviewers praised the store's representatives for being responsive and helpful throughout their queries during the selling process.

Fair pricing: Previous sellers left positive evaluations for the website since it offers competitive prices for their gadgets, claiming that their prices are reasonable and fair compared to other stores.

Fast payment: Aside from its smooth and straightforward selling process, several sellers were impressed with Buyback Surgeon's speed of payment after they sent their devices.

CONS: What Customers Disliked

Changes in offer: Less than 1% of customers had issues with getting lower prices after the device assessment. Reviewers stated they received a lower offer than expected (based on the initial quote), but Buyback Surgeon clarified that the phone's condition determined the offer. To avoid a similar issue, report any damage to your device accurately.
Condition disputes: According to a previous seller, the business initially offered a higher price for his phone but reduced it due to the battery's condition. The store explained that it follows specific battery health requirements mentioned on its forms and that the battery is significantly damaged. As a result, they classified the phone as Damaged and provided a revised offer.

Find The Best rated Buyer For Your Device

Find your device & compare buyback store quotes, ratings, and services in ONE place.

2. Buyback Surgeon VS. Alternatives

Compare Trade-in Quotes, Ratings & Services

In addition to considering Buyback Surgeon as a great place to sell your devices, it’s also good to explore other potential alternatives. To help you in your decision-making process, we have compiled a list of other options for you to consider.

These alternatives have been evaluated based on price quotations, features, and customer feedback.

This Company

buyback surgeon logo
icon review 4.5

4.6 out of 5 on Trustpilot

  • High customer rating but with limited reviews.
  • Quick pay outs within one business day of evaluation.
  • Only two payment methods available – PayPal and Check.
  • Damaged or broken devices are not accepted.
  • 14-day price lock timescale.

Best Rated

sell locked logo
icon review 5

5 out of 5 on Trustpilot

  • 99% of the customers rated the store 5 stars.
  • Fast payment – get paid within three days after the device is delivered.
  • Hassle-free and a great experience when trading in phones.
  • Excellent customer service.
  • Limited products accepted.

Best Quotes

bankmycell logo
icon review 4.5

4.4 out of 5 on Trustpilot

  • Provides the highest up-front quotes.
  • Ranked #1 for services offered:
  • Pay by Direct Deposit, PayPal, Check, and many more.
  • Shipping label and returns for FREE.
  • A 30-day price lock feature.
  • Wide range of devices accepted.

3. How Does Buyback Surgeon Trade-in Work?

FAQs: Payment, Shipping, Conditions, and More

How Selling With Buyback Surgeon Works

1. Get a quote: Choose your device from their website to start the process. Once you have selected your device, indicate its appropriate condition and carrier.

Choose your payment method > Select the quantity > Click Sell this Device.

get a quote buyback surgeon

2. Register your sale: After receiving the offered price, it’s time to provide your contact information. This will include your name, address, or PayPal address, depending on your chosen payment method.

register your sale buyback surgeon

3. Ship your device: If you want to add more devices to your cart, click the Add More Handset option. However, if the items in your cart are sufficient, click Complete Sale.

  • During the checkout process, provide your contact and shipping details once again.
  • Click Continue > Click Confirm Sale to finalize the transaction.
ship your device buyback surgeon

4. Get paid: Once you have completed the previous steps, you can print the USPS Shipping Label provided to you. Affix the label to your package and mail it. The business will initiate the evaluation process upon receiving your package. Once the evaluation is complete, you will receive your payment on the same day.

get paid buyback surgeon

Service FAQs: Payment, Shipping, & Device Conditions



Check or eCheck

Direct Deposit

Gift Card

Store Credit





FREE Shipping Label

Shipping Kit Delivery

Courier Collection

Free Returns










Seller Options: Seller Options: What can you sell on Buyback Surgeon?

Here are the type of devices that you can sell on the platform:

Apple iPhones

Apple iPads

Apple Watches

Apple MacBooks / Macs

Cell Phones


Payment Terms: How long does Buyback Surgeon take to pay?

  • 1-Day Payment Timescale: Once your device has been evaluated and there are no changes to your offer, the business will send your payment within one business day.
  • 14-Day Price Lock Timescale: If you’re not ready to proceed with the sale yet because you’re exploring other options, Buyback Surgeon offers a beneficial feature. They provide a 14-day window where you can keep the original price they provided for your device, ensuring that the offer remains unchanged and allowing you to secure the deal without the risk of a lower offer.

Shipping: How to send your phone/gadget back to Buyback Surgeon for trade-in

  • Shipping Label: The business provides a pre-paid shipping label that you can use to send your device to their facility for free. It is important to note that they only give a label, not a shipping kit.
  • Free Returns: In some situations, you may decide not to sell your gadget because you do not accept the store’s revised offer after evaluation. In this scenario, the business will return the device to you free of charge.

Working Quotes: How to get the most money selling phones to Buyback Surgeon?

  • New: This category applies to devices still factory-sealed in their original boxes, complete with all branded accessories. It is crucial that they have never been used and that iCloud activation has not occurred.
  • Mint: A device falls under this condition if it appears brand new, has no signs of use, and has a healthy battery. It should also be fully functional, without any scratches or cracks.
  • Used: It refers to fully functional devices that lack any form of damage, such as chips or cracks. The iCloud account should be removed, and the IMEI should be cleared for activation.

Damaged Quotes: Can you sell cracked, broken, or faulty phones/gadgets to Buyback Surgeon?

  • Damaged: These are devices with cracked front glass but no LCD damage. It could have a broken button, speakers, or microphone.
  • Broken: These gadgets do not recognize a SIM card, read service, or connect to WiFi. Other possible damages could include a non-responsive touchscreen or software issues.

Review Conclusion

Buyback Surgeon is a reliable option to sell your new and old device. They have a user-friendly website, offer a competitive price, and provide fast payment processing, which usually takes just one day after the date they receive your device.

However, it’s important to remember that Buyback Surgeon has limited payment options since they only provide check and PayPal payments. Despite these limitations, Buyback Surgeon has earned positive feedback for their efficient and straightforward process, great service, and prompt payments.

This Company

buyback surgeon logo
icon review 4.5

4.6 out of 5 on Trustpilot

Best Rated

sell locked logo
icon review 5

5 out of 5 on Trustpilot

Best Quotes

bankmycell logo
icon review 4.5

4.4 out of 5 on Trustpilot

Confused? Don't Be, We've Got a Tool For That!

Find your device & compare buyback store quotes, ratings, and services in ONE place.